Privacy Policy

Our commitment

This policy explains how PP ("PP", "we", or "us") handles information when you use the PP app and service. We use information only to provide, secure, support, and improve the service. We do not use third-party advertising or cross-app tracking.

We do not sell, use, or disclose VPN traffic data to third parties for any purpose.

Information we handle

• Account information: username, optional email address, account identifier, subscription status, and a securely hashed password.
• Security information: IP address, sign-in records, operating-system version, and app version. We use these to authenticate users, prevent abuse, and protect accounts.
• Service usage: aggregate upload/download totals and connection status needed to operate the account and show usage in the app.
• Connection diagnostics: connection-quality and performance measurements. These measurements do not contain the contents of your communications.
• Support information: ticket messages and any diagnostic package you choose to submit after tapping the in-app problem-reporting control.

VPN traffic

PP processes network traffic only for the time needed to establish and provide your requested connection. We do not retain browsing history or the contents of VPN traffic. Service logs are limited to operational and security events and do not record destination hostnames.

The optional Traffic Shape Recording tool stores a troubleshooting record locally on your device. It may include destination hostnames and timing information. PP does not receive that record unless you deliberately export and share it.

How we use information

• Provide account access and the encrypted connection you request.
• Measure account usage, maintain reliability, and diagnose failures.
• Prevent fraud, abuse, and unauthorized access.
• Respond to support requests and comply with applicable law.

Infrastructure providers may process encrypted traffic and limited operational data only under our instructions to deliver the service. They are not permitted to use VPN traffic data for their own purposes.

Retention and deletion

We keep account and support information only while needed to provide the service, resolve a request, protect the service, or meet legal obligations. Connection metrics age out under our operational retention schedule. Backups are removed through their normal rotation.

You can permanently delete your account in the app at Account → Delete Account. This removes the account and associated active service records. We may retain non-reversible security hashes and records required for fraud prevention, dispute resolution, tax, or other legal obligations; retained records are restricted to those purposes and are no longer used to provide an account.

Your choices and rights

You may update account information in the app, choose whether to submit a diagnostic package, and request access, correction, or deletion through an in-app support ticket. Depending on where you live, including California, you may have additional privacy rights. We do not sell or share personal information for cross-context behavioral advertising.

Security and children

We use technical and organizational safeguards designed to protect information in transit and at rest. No system is completely secure. PP is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Contact us

For privacy questions, open a support ticket in the PP app or visit our support page. You may also contact us through Telegram.